24 hours before your booking begins, we'll provide a phone number for your professional. If you’re trying to reach them, and they’re taking a little while to respond, don’t worry. Sometimes pros are in transit or have poor cell reception. They also might call you if they have questions. Pick up! They're friendly!
Safety and security are top priorities here at Handy. That's why we issue a masked phone number connection for every booking. This means we don't give out the real phone numbers for either you or the professional. It also means that for your calls or texts to work you'll have to use the phone number attached to your Handy account. You can double check which number that is on your Account Page.
Prior to your booking, you can make notes to your professional in the Handy app. You can also chat with members of your Pro Team in the app at any time. In your My Pros tab you'll find a list of available pros.
Articles in this section
- Can I reschedule my assembly booking?
- Will my item be assembled at the time it's delivered?
- How do I contact Handy?
- How do I contact my pro?
- Where can I download the Handy app?
- How does Handy work?
- What is assembly powered by Handy.com?
- Who is my professional?
- Who are the handymen that use Handy?
- How are customers matched with pros?