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How do I reschedule my Wayfair booking?

If your booking date or time no longer works with your schedule or delivery date, don’t worry - rescheduling your booking is easy!


For Wayfair, there are two ways to reschedule your booking. Either through the Handy platform, or through 'My Order' on the Wayfair website. 

Please note: If you need to reschedule within 24 hours of your booking's scheduled start time, please reach out directly to a Handy or Wayfair agent for assistance.

 

To reschedule through Handy:

  • Go to the bookings page on your Handy account, or use the 'Reschedule button' in the confirmation email from Handy. Trouble logging in? See: How do I login to my Handy account?
  • Click the edit booking dropdown. 
  • Select 'Reschedule Booking'
  • Choose the date and time you’d like to move the booking to.
          Tip: The green dot means a provider has already indicated they are available at that time! 
  • Click the ‘Reschedule’ button.

*If it’s your first time logging in, all you’ll need to do is follow the password creation link and use the email address you used at check-out through Wayfair. 

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Once you reschedule, you'll receive an email confirming the new date and time.  

 

To reschedule through your order on Wayfair.com:

Navigate to 'my orders' on Wayfair's website. In the relevant order click the Reschedule button (highlighted in blue below):
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Once you select and submit your reschedule request date and time, a pop-up message confirms that request has been successfully submitted (highlighted in blue box):

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You'll also receive an email confirmation from Handy with your updated appointment time.

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